Return and Refund Policy

**Effective Date: 7/20/2024**

 

Thank you for subscribing to our SpicyLoveBox subscription boxes! We strive to provide you with the highest quality products and customer experience. Due to the nature of our curated and customized subscription boxes, we have established the following return and refund policy:

 

**1. Limited Liability**

 

Please note that [Business Name] is not liable for any indirect, incidental, or consequential damages that may arise from the use of our products. Our maximum liability to you for any issues relating to your subscription is limited to the purchase price of your subscription.

 

**2. Return Policy**

 

**a. Damaged or Defective Items:**

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your box. We will require photographic evidence of the damage or defect. Once verified, we will either send a replacement item or provide a partial refund at our discretion.

 

**b. Incorrect Items:**

If you receive an incorrect item, please notify us within 7 days of receipt. We will arrange for the correct item to be sent to you at no additional cost.

 

**c. Satisfaction Guarantee:**

We do not accept returns for dissatisfaction with the products unless they are damaged, defective, or incorrect as stated above. Due to the personalized nature of our subscription boxes, we cannot offer refunds for items that do not meet personal taste preferences.

 

**3. Refund Policy**

 

Refunds will only be issued in the following circumstances:

- Damaged or defective items, once verified.

- Incorrect items sent, once verified.

- If we are unable to provide a replacement for damaged, defective, or incorrect items.

 

Refunds will be processed within 7-10 business days after the verification of the issue. Refunds will be credited to the original payment method used during the purchase.

 

**4. Subscription Cancellation**

 

You may cancel your subscription at any time. However, please note that cancellations will only be effective for future boxes. If a box has already been shipped or is in the process of being shipped, you will still be charged for that box.

 

**5. Contact Us**

 

For any return, refund, or cancellation requests, please contact our customer service team at info@spicylovebox.com with your order details and the nature of your request. We aim to respond to all inquiries within 48 hours.

 

By subscribing to our service, you agree to this Return and Refund Policy. We reserve the right to update or change our policy at any time, and any changes will be posted on our website.

 

Thank you for your understanding and support!

 

Sincerely, 

SpicyLoveBox Team