Shipping Policy

**Effective Date: 7/20/2024**

 

At SpicyLoveBox, we are committed to delivering your subscription boxes in a timely and efficient manner. Below is our shipping policy to help you understand how and when you will receive your boxes.

 

**1. Processing Time**

 

All subscription boxes are processed and prepared for shipping within 5-7 business days from the order date. Please note that processing times may vary during peak seasons, holidays, or due to unforeseen circumstances.

 

**2. Shipping Methods and Delivery Times**

 

We offer the following shipping methods:

 

**Standard Free Shipping:**

- Delivery time: 5-19 business days from the shipping date.

- Cost: it's included in the subscription price

 

**Shipping Areas**

 

We currently ship to the following locations:

- Domestic: United States

 

Please note that additional shipping charges and longer delivery times may apply for international orders. Customers are responsible for any customs duties, taxes, or additional fees incurred during international shipping.

 

**4. Shipping Notifications**

 

Once your subscription box has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.

 

**5. Shipping Issues**

 

**a. Lost or Stolen Packages:**

We are not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please contact your local carrier for further assistance.

 

**b. Incorrect Shipping Information:**

Please ensure that your shipping address is accurate and complete. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you realize there is an error in your shipping address, please contact us immediately at info@spicylovebox.com.

 

**c. Delayed Shipments:**

Occasionally, shipments may be delayed due to factors beyond our control (e.g., weather, carrier delays). We will do our best to inform you of any delays and work with our carriers to ensure timely delivery.

 

**6. Subscription Box Schedule**

 

Our subscription boxes are shipped according your ordering schedule:

 

**7. Address Changes**

 

If you need to change your shipping address, please do so before the next billing cycle. You can update your address in your account settings or by contacting our customer service team at info@spicylovebox.com.

 

**8. Contact Us**

 

For any questions or concerns regarding shipping, please contact our customer service team at info@spicylovebox.com. We aim to respond to all inquiries within 48 hours.

 

By subscribing to our service, you agree to this Shipping Policy. We reserve the right to update or change our policy at any time, and any changes will be posted on our website.

 

Thank you for choosing SpicyLoveBox! We look forward to delivering your next subscription box.

 

Sincerely, 

SpicyLoveBox Team